Privacy Policy
Last Updated: 2025/03/26
Expressewa (“we,” “our,” “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information Collection
We collect personal identification information from users in various ways, including:
- Personal Information: Name, email address, mailing address, phone number, company name, and other details provided voluntarily when interacting with our site or services (e.g., subscribing to our newsletter, filling out forms).
- Non-personal Information: Browser details, IP address, device type, operating system, and other technical information collected through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Processing transactions, responding to inquiries, and delivering requested services.
- Communication: Sending updates, newsletters, and other relevant communications regarding your account or our services.
- Improvement of Services: Analyzing user behavior, preferences, and interactions with our site to enhance and improve our services.
- Legal Obligations: Complying with legal and regulatory requirements, including KYC(Know Your Customer) verification for transactions.
3. How We Protect Your Information
We implement appropriate security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. These measures include:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to personal data.
While we strive to protect your personal information, no security system is impenetrable, and wecannot guarantee the absolute security of your information.
4. Sharing of Information
We may share your personal information with:
- Third-party service providers: To assist with processing transactions, sending communications, and analyzing data. These parties are obligated to protect your information in accordance with this policy.
- Legal and regulatory authorities: If required by law or in response to valid legal requests.
- Business transfers: If Expressewa is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
We do not sell, trade, or rent your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and collect information about how our website is used. This includes:
- Session cookies: To keep you logged in during your session.
- Analytics cookies: To help us understand user behavior and improve the functionality of our site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our site.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete personal data.
- Deletion: Request the deletion of your personal data, subject to legal or contractual limitations.
- Objection: Object to the processing of your personal data in certain circumstances.
- Withdrawal of Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely delete or anonymize your data.
8. Third-party Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Expressewa
Hotline: 0406176408
Email: info@expressewa.com.au
Last Updated: 2025/06/04
ABN: 84 646 637 372
ACN: 646 637 372
1. Introduction
Expressewa (“Expressewa”, “we”, “our”, “us”) is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). We recognise the importance of protecting your personal information and ensuring its confidentiality and security.
All third parties (including clients, service providers, and associates) who access or use personal information collected by Expressewa must adhere to this Privacy Policy.
This Privacy Policy is available free of charge and can be downloaded from our website: expressewa.com.au
2. What kind of personal information do we collect and hold?
We may collect and hold a range of personal information to provide our services, including:
- Full name
- Date of birth
- Proof of address (e.g. utility bills)
- Phone number
- Email address
- Purpose of Sending
- Beneficiary bank account detail
- Government-issued photo ID (e.g. Australian Driver’s Licence, International Passport)
3. Why do we collect Personal Identity information?
We collect this information:
- In order to verify your identity and comply with our customer identification obligations as required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006;
- To meet verification of identity requirements under Australian states and territories real property and electronic conveyancing laws;
- To prevent, detect and investigate suspicious, fraudulent, criminal or other activity that may cause you, us or others harm, including in relation to our products and services;
- To process your application; and
- To provide and manage your product or service.
You are not required to provide us with your identity information online. If you do not wish to provide your identity information online, you can attend a branch with your identity documents to verify your identity. If you do not verify your identity either online or in a branch, we will need to reject your application and will not be able to provide, or continue to provide, you with our products or services.
4. How do we collect personal information?
We primarily collect personal information directly from you through application forms, digital onboarding, or communication via email, phone, or through our mobile app and website.
We may also collect personal information from third parties including identity verification providers such as GBG, electronic verification services, referrers, and marketing agencies. If we do, we take reasonable steps to inform you and provide access to this Privacy Policy.
We use the Document Verification Service (DVS) to validate that your ID matches official government records and is not expired or cancelled. If automated verification fails, we may request additional documentation (e.g. a selfie with ID).
It is not possible to deal with Expressewa anonymously or under a pseudonym, due to AML/CTF legal requirements.
5. Unsolicited Personal Information
Any unsolicited personal information received by Expressewa that is not relevant to our business will be destroyed or de-identified unless legally required or necessary for lawful purposes.
6. Who do we collect personal information about?
We may collect and hold personal information about:
- Clients
- Beneficiaries
- Agents
7. Website Collection
We collect personal information when users fill out forms on our website. We may also use cookies and third-party analytics tools to monitor site traffic. This data is anonymous unless combined with identifiable information.
Cookies may be used to enhance your experience. You may refuse or delete cookies through your browser settings, although this may limit your ability to use certain features of our website. All cookie-related data is deleted every 30 days.
8. When May We Share or Disclose Your Personal Information?
We do not sell, rent, or share personal information for promotional purposes. We may disclose your information to:
- Third-party service providers (e.g., GBG for ID verification)
- Banks/Financial Institutions to complete transactions
- Regulators (e.g., AUSTRAC to meet legal obligations
- In the event of a business acquisition or restructure, where permitted
- Law enforcement or government agencies, in response to legal obligations (e.g., subpoenas, court orders)
9. Management of Personal Information
We apply strict security measures to safeguard your information:
- Encryption of data in transit and at rest
- Restricted staff access
- Regular audits and system logging
- Password protection and access controls
- Security protocols for remote work, including two-factor authentication and device safety
Unauthorized access or disclosure may result in disciplinary action.
10. Direct Marketing
We may use your information for direct marketing if:
- It is not sensitive
- You would reasonably expect it
- You have not opted out
- We provide a clear opt-out option
We do not use information from third parties for direct marketing unless we have your consent or it is impractical to obtain it.
11. Identifiers
We do not adopt government-issued identifiers (e.g., driver’s licence numbers) as internal references unless permitted under the Privacy Act.
12. Keeping Personal Information Accurate
We take reasonable steps to ensure your data is accurate and up-to-date. You can contact us to correct any inaccurate data. We will update this information within 30 days and inform any third parties who have received incorrect data.
13. Accessing Your Personal Information
You may request access to the personal information we hold about you. Requests should be made to our Privacy Officer. Access is generally provided within 30 days, and we may charge a small administrative fee. Verification of identity will be required.
14. Updates to this Privacy Policy
This Privacy Policy may be reviewed and updated to reflect legislative changes or improvements to our processes. The latest version will always be available on our website.
15. Responsibilities
Management is responsible for ensuring staff and relevant third parties are aware of and comply with this Privacy Policy. Employees receive regular training. Non-compliance may lead to disciplinary action.
16. Non-Compliance and Disciplinary Actions
All privacy breaches must be reported. Failure to comply with this policy, including negligence or misconduct, may result in disciplinary action.
17. Incidents/Complaints Handling
We have a complaint process in place to address privacy concerns and ensure compliance:
- Identifying systemic issues
- Maintaining trust with clients
- Taking corrective action promptly
CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:
Email: compliance@expressewa.com.au
Phone: +61406176408
Address: Suite 5 48 George street, Parramatta
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